The WINfiles

Saying “Good Job”

| June 26, 2015 | Reactions
Saying “Good Job”

It’s always a little surprising when you’re out in the world and find out many people have a fundamental issue with saying “Good Job.” WINation thinks giving out deserved praise is a good thing for everyone involved. Not saying “good job” can rob you of an opportunity to be an effective coach or teammate. Don’t […]

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Check Out My Workspace: Culture

| June 23, 2015 | Reactions
Check Out My Workspace: Culture

Your team performs best when they work within a strong culture, right? Culture is the sum of values and beliefs shared amongst coworkers—so it’s more than just the work we do. Culture has to be visible in daily actions and organizational practices. You should be able to see work culture in many ways, such as […]

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How Transparency Works at Work

| June 19, 2015 | Reactions
How Transparency Works at Work

You remember when you were a kid and you were taught honesty was the best practice? Well, guess what? That practice still applies today, more than ever at work, with transparency. Transparency gives us a clear look into just about anything. Windstream promotes transparency among our teams because it helps us build bridges, encourages a […]

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VIDEO: Anthony Valley on “How Windstream Uses Net Promoter Score”

| June 16, 2015 | Reactions
VIDEO: Anthony Valley on “How Windstream Uses Net Promoter Score”

Does NPS sound like just another weird acronym to you? Well, if the video above didn’t satisfy your curious mind, let Anthony Valley lay it down for ya: “Net Promoter Score (NPS) is a powerful yet simple measurement that determines customer loyalty and the willingness to recommend Windstream to others. We use a simple four-question […]

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